Shipping & Returns
SHIPPING
Shipping is $8 flat rate or FREE when you spend $99+!
Orders will be shipped using USPS or UPS unless otherwise noted. Please allow up to 3 business days for your items to ship. An email will be sent with tracking information once your goodies are on their way to you.
If you chose LOCAL PICK-UP in TIFFIN, you will receive an e-mail once your items are available to pick up. Please be sure to check your junk mail as the notifications tend to sneak in that folder!
PICK UP LOCATION :
Downtown Tiffin
184 S. Washington St.
TIffin, OH 44883
EXCHANGES
Since our inventory is ever changing, we may not have your item available in another size. We will offer you a store credit as defined in the RETURNS section.
Since our inventory is ever changing, we may not have your item available in another size. We will offer you a store credit as defined in the RETURNS section.
RETURNS
All sales are final and refunds are not accepted. We offer exchanges if your desired size is still in stock; otherwise, we will issue you store credit that does not expire.
All items must be returned to us in the condition they were received. Items must be returned unworn, unwashed and odor free. Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
NOTE : All clearance items are final sale. Absolutely no returns on intimates, beauty, food, jewelry or hats for hygienic reasons.
We reserve the right to refuse a return if the above mentioned conditions are not met.
To initiate your return or exchange, please email us at : contact@keslerandco.com within 7 days of delivery receipt or purchase (if local).
NOTE : If you need to return/exchange an item, return shipping fees are the responsibility of the customer.
ALL RETURNS MUST BE PROCESSED AS FOLLOWS:
Mail your return (include a copy receipt of your order) to:
ATTN: RETURNS
KESLER AND CO
184 S. WASHINGTON ST.
TIFFIN, OH 44883
Mail your return (include a copy receipt of your order) to:
ATTN: RETURNS
KESLER AND CO
184 S. WASHINGTON ST.
TIFFIN, OH 44883
If this process is not followed, your return may not be processed.
LOST OR STOLEN PACKAGES
Neither Kesler and Co (nor Chelsea Krupp) is responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe/secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm
DAMAGED GOODS
Upon receiving your package, please check that it is free of damages! If your item contains a defect, please email a picture of the damage to :
contact@keslerandco.com
In the subject line of your email, please type "DAMAGED.” After the damage is reviewed, we will email you a prepaid return label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days.
NOTE : After the item has been worn, Kesler and Co Boutique is not liable for any damage that occurs.
CANCELLED ORDERS
If your order has not been processed and you decide to cancel the order, there will be a 20% restocking fee added. You will be refunded (minus the restocking fee) to your original form of payment. Please expect 5-7 business days before you see the credit appear.
PREORDERS
Preorders are listed on the website as a way for us to plan accordingly. If you purchase an item that has PREORDER in the title, these are not yet in store. The ETA will be listed in the description.
If you purchase a PREORDER item, we will process the shipment (or local pick-up) as soon as it arrives.
PLEASE NOTE : rewards/coupons/discounts cannot be used on preorder items.
For additional questions about returns or questions regarding your order, please email contact@keslerandco.com.