Shipping & Returns

SHIPPING
Shipping is $4 for the 1st item and $8 for 2+ items.  FREE SHIPPING on orders of $100+

Orders will be shipped using USPS or FedEX unless otherwise noted.  Please allow up to 3 business days for your items to ship.  An email will be sent with tracking information once your goodies are on their way to you.

If you chose LOCAL PICK-UP in TIFFIN, you will receive an e-mail once your items are available to pick up.

PICK UP LOCATION :
Downtown Tiffin
184 S. Washington St.
TIffin, OH 44883

 

EXCHANGES
Since our inventory is ever changing, we may not have your item available in another size.  We will offer you a store credit as defined in the RETURNS section.


RETURNS
All sales are final and returns are not accepted. We offer exchanges if your desired size is still in stock; otherwise, we will issue you store credit.

All items must be returned to us in the condition they were received. Items must be returned unworn, unwashed and odor free. Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. 

NOTE : All sale items are final.  Absolutely no returns on intimates, beauty, food, jewelry or hats for hygienic reasons. 

We reserve the right to refuse a return if the above mentioned conditions are not met. 

To initiate your return or exchange, please email us at : contact@keslerandco.com

NOTE : If you need to return/exchange an item, return shipping fees are the responsibility of the customer.
 

ALL RETURNS MUST BE PROCESSED AS FOLLOWS:
Mail your return (include a copy receipt of your order) to: 
     ATTN: RETURN KESLER AND CO
     184 S. WASHINGTON ST.
     TIFFIN, OH 44883

If this process is not followed, your return may not be processed.


LOST OR STOLEN PACKAGES
Neither Kesler and Co (nor Chelsea Lonsway) is responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe/secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm


DAMAGED GOODS
Upon receiving your package, please check that it is free of damages! 

If it is, please email a picture of the damage to contact@keslerandco.com

In the subject line of your email, please type "DAMAGED.”

After the damage is reviewed, we will email you a prepaid return label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days. 

After the item has been worn, Kesler and Co Boutique is not liable for any damage that occurs.

 

For additional questions about returns or questions regarding your order, please email contact@keslerandco.com.